Question
- Question about the delivery
- The questions about the order methods made except the use of the Net
- The questions about the payment
- The questions about the return and exchange of the products
- The questions about the address change
- The questions about the wrong orders and mistaken deliveries
- The questions about many delivery places
- Other questions (the sending form of the question mail)
- How about the delivery?
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If the sending preparation is over, the guide mail about the sending date and delivery will be sent to you.
- How can I order your product without using the net?
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The orders by the telephone or the Fax will be accepted.
* Tel : 82-2583-4485 (the staff in charge :Life science group Ms. Anne,son)
* Fax : 82-2583-4487 - How about the payment?
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1. The transaction between companies
• We will let you know by the mail.
2. Credit card payment.
This is the list of credit cards you can use.
<The payment should be completed through one time use of the card.>
• The payment is collected on the day the credit card company designates Security
• Credit card numbers encoded are sent through a cipher system by using SSL.
• No credit card numbers are left with the company. We enhance the safety degree of payment through the credible VeriTrans Co., Ltd.
3. The payment through the bank
• Please remit to the account of the bank the company designates.
The remittance charge should be paid by the customer.
• We lets you know the remittance bank account by mail, after you make orders. Please remit under the name of the customer who really made the order.
• The items ordered are sent out after we confirms the payment.
We inform you of the expected day of sending out by the mail.
•The payment should be made a week after the order.
The order can be cancelled if the payment is not made more than a week after the order is made.
4. If you choose distributor
Our distributor will let you know by the mail.
- How can I return or exchange the products?
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We ask you to understand the mistaken delivery, the return and exchange of products due to the management of the company, except for the claim, when it arrives,
If you find any problem in the product, please let us know in a week.
We will respond to it early. - How can I change my address in the custom order site?
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We accept the information about customer address change through the customer website home page, the Fax, or the telephone of the Company.
If you change your address by the fax or telephone, it will take several days, please understand that.
In that case, you should let us know your former address, telephone number, new address, new telephone number and your name, too. - What should I do if I make a wrong order or receive a mistaken delivery?
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In that case, let us know right away. We will take care of that as soon as possible.
- What should I do if I have many places to ask of the delivery
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We are sorry to bother you, but, please use one order form for each order.
- Other questions.
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After you finish answering the questions in the question mail form following, please press the sending button. The staff in charge will respond to your questions right away with the reply. We are appreciated your understanding in advance that it takes some time when the line is busy.